Frequently Asked Questions
Everything you need to know about bringing nature home.
How do you ensure plants stay healthy during shipping?
We use specialized eco-friendly packaging designed to secure the root ball and protect delicate foliage. Every plant is hydrated before departure and shipped via climate-controlled logistics to ensure it arrives at your doorstep in peak condition.
What is your return policy for live plants?
We offer a 30-day 'Stay Alive' guarantee. If your plant arrives damaged or fails to thrive within the first month due to health issues present at delivery, we will provide a full replacement or store credit.
Do you provide planting and care instructions?
Yes, every order includes a detailed digital care guide tailored to the specific species you purchased, covering light requirements, watering schedules, and soil preferences.
Can I schedule a specific delivery date?
Absolutely. During checkout, you can select a preferred delivery window to ensure you are home to receive your plants and get them settled into their new environment immediately.
Are your trees and shrubs locally sourced?
We take pride in our 'Local First' initiative. Over 90% of our inventory is grown in regional nurseries to ensure the plants are already acclimated to your local climate and hardiness zone.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment plans through Shop Pay and Affirm for larger landscaping projects.